Product training and user onboarding
As both a product manager and marketer, I have served as a subject-matter expert on products and have experience training both internal teams and end-users on how to use a product, what the value propositions are and more.
Below are some examples of training materials I have created independently, as well as with the assistance of design and professional learning teams.
Virtual Classroom Sneak Peek - this video preview of the Littera Virtual Classroom was used to provide both internal and external stakeholders with a preview of the new virtual classroom experience pre-launch. View the full video here: https://drive.google.com/file/d/1KpMCdHahXLO4gGe2pGwlwhehBhcbTBdD/view?usp=sharing
Gifs are great assets that can be used to show how a new feature works. This gif was created to showcase a new feature in Hāpara Workspace that allowed teachers to organize their Workspaces using labels. The gif was used in an in-product announcement of the feature, the accompanying support article, as well as in communications sent out to users.
I worked closely with design and the professional learning team to build out an in-app learning hub using Pendo with all of the resources teachers needed to get the most out of Hāpara tools
At Hāpara, I revamped the support site with role-specific articles to help all users get help quickly and easily.